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    FAQ

    Where can I find the best rates?

    The best rates available on the internet can be found at https://perth.frasershospitality.com/en. Don't forget to check out https://perth.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.perth@frasershospitality.com or +61 8 9261 0000.

    Facilities and services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Perth features an indoor heated swimming pool, spa, sauna, 24/7 fully-equipped gym and more. For a full list of services and facilities, please visit https://perth.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary and unlimited Wi-Fi access.

    What is the check-in time?

    Check-in time is 3.00pm.

    What is the check-out time?

    Check-out time is 11.00am.

    What time is breakfast served?

    Breakfast is served from 6.00am to 9.30am on weekdays and from 7.00am to 10.30am on weekends and public holidays.

    What is the cost of breakfast?

    Breakfast is available for adults at AUD 34.00 per person per day. Prices exclude prevailing taxes.

    What are the available dining options?

    Heirloom Restaurant is located on the ground floor of Fraser Suites Perth and is open daily for breakfast and dinner. There is also offer 24-hour room service.

    The well-equipped kitchens and kitchenettes also provide you with the convenience to cook in your apartment.

    Are laundry services provided?

    Yes, laundry and dry cleaning services are available subject to additional charges. All one-bedroom & two-bedroom apartments are also equipped with in-room washer and dryer for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    All rooms and apartments are configured with King Beds. King Splits are available in both Studio Deluxe and One-Bedroom apartments.

    Should you require more information, please feel free to contact us at reservations.perth@frasershospitality.com or +61 8 9261 0000.

    Are baby cots and extra beds available?

    Yes, baby cots are available free of charge subject to availability. Extra beds must be pre-arranged and are chargeable at AUD 50.00 per day. Some room types will not be able to accommodate baby cots and/or extra rollaway beds.

    Please feel free to contact us at reservations.perth@frasershospitality.com or +61 8 9261 0000 for more details.

    Are newspapers provided?

    Complimentary local Newspapers are available on request and a supply is also provided in the foyer and on each accommodation floor.

    Are the residences disabled-friendly?

    Yes, Fraser Suites Perth is disabled-friendly with a total of nine wheelchair-accessible rooms

    Is on-site parking available and what is the cost?

    Fraser Suites Perth has limited on-site parking and it is subject to availability. The car parking rate is AUD 30.00 per car per day. Please pull in to the entrance of the hotel and collect your parking key access at reception upon check-in. If no parking is available at the time of check-in, there are overflow options.

    Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    We recommend travelling by taxi or pre-arranging your transfer with Airport-Connect shuttle or a limousine service (subject to additional charges respectively). Please feel free to approach our Front Desk or contact frontoffice.fsp@frasershsopitality.com for assistance or for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available subject to additional charges Please feel free to approach our Front Desk or contact frontoffice.fsp@frasershsopitality.com for assistance or for more details.

    What are the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Concierge for more details.

    Location

    How do I get to the hotel?

    Fraser Suites Perth is easily accessible from the airport and train stations.  The hotel is within the Perth city free transit zone:- all buses within the city centre are free of charge and the bus stops immediately outside the hotel. The distance from the airport to Fraser Suites Perth is 11km.  Continue on Brearley Avenue, turn left onto the Great Eastern Highway, turn right onto the Causeway and then continue into Adelaide Terrace.  The hotel is on your right after you cross the bridge.

    Are there any recommended attractions in Perth?

    Perth is located on the fringe of the CBD and well-connected to various places of interest including the Swan River, the WACA Ground, Crown Casino and only a 15-minute walk to Optus Stadium via the newly opened Matagarup Bridge. There is plenty to see and do in Perth and Australia, with each offering a different and unique experience. Check out the attractions at https://perth.frasershospitality.com/en/attractions.html or feel free to approach our Client Relations Executives for recommendations.

    Where are the closest bank, ATM and exchange office located?

    The closest ATM is 200 metres from the hotel and there are different banks within the vicinity.

    Please feel free to approach our Concierge for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected. To avoid incurring cancellation charges, cancellation requests must be received 24 hours prior to arrival, before 3pm Perth time. However if you have any questions regarding a cancellation policy, please feel free to contact us at reservations.perth@frasershospitality.com or +61 8 9261 0000 for more details.

    What is the maximum number of guests allowed in each residence type?

    For Studio Deluxe & Studio Premier, the maximum occupancy is 2.

    For 1-Bedroom, the maximum occupancy is 3. (Extra charges apply for 3rd guest accommodated on rollaway.)

    For 2-Bedroom, the maximum occupancy is 5. (Extra charges apply for 5th guest accommodated on rollaway.)

    Should you require more information, please feel free to contact us at reservations.perth@frasershospitality.com or +61 8 9261 0000 for more details.

    Are pets allowed?

    Unfortunately, only guide dogs are allowed at Fraser Suites Perth.